Returns & Exchanges
At Bikes, we want to ensure you are completely satisfied with your ride, which is why we offer a 30-day return policy on all bikes and gear in original condition. Whether the frame size isn't right or you've changed your mind, we are here to help you find the perfect fit.
Initiate Your Return
Visit our online portal with your order number and email address to select the items you wish to return and receive a Return Authorization number.
Pack Your Gear
Carefully place the items back in their original packaging, ensuring that bikes are secured and all components, manuals, and tools are included.
Ship It Back
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup for oversized bike boxes.
Receive Your Refund
Once our technicians inspect the returned equipment for quality assurance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing